1. Introduction

Welcome to our website. By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions and Privacy Policy. These govern your use of our site and our handling of your personal information. If you do not agree, please do not use the site.

This website is operated for the purpose of marketing and managing bookings for a privately owned property located on the Gold Coast, Australia.

2. Terms of Use

2.1 Bookings and Rental Agreement

• All bookings made through this website are subject to acceptance of our Rental Agreement.

• The Rental Agreement outlines the full Terms & Conditions of the booking, property use, guest obligations, and cancellation policy.

• Guests are required to sign this Rental Agreement prior to check-in. Failure to do so may result in cancellation of the booking.

2.2 Website Use

• You agree to use this website for lawful purposes only and in a way that does not infringe the rights of others or restrict their use and enjoyment of the site.

• You must not introduce viruses, malware, or any other harmful content to this website.

2.3 Availability and Modifications

• We reserve the right to update, suspend, or discontinue any part of this website at any time without notice.

• Prices and availability shown on the website are subject to change without prior notice.

3. Privacy Policy

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

3.1 Information We Collect

• Full name, address, email, and phone number

• Identification documents (e.g., passport, driver’s licence)

• Credit card or payment information (processed via Stripe or other secure payment processors)

• Booking details and stay preferences

3.2 How We Collect Information

• Through the booking form on our website

• When you sign the Rental Agreement

• When you contact us via email, phone, or chat

3.3 Why We Collect This Information

• To manage and confirm your booking

• To verify your identity

• To comply with legal obligations (e.g., record-keeping, tax)

• For guest safety, insurance, and property protection

• For customer service, including responding to enquiries and resolving issues

3.4 How We Protect Your Information

• All data is stored on secure servers with restricted access.

• Payment information is encrypted and processed securely through Stripe; we do not store your full credit card details.

• Access to sensitive data is limited to authorised personnel only.

3.5 Disclosure to Third Parties

• We do not sell or rent your personal information. We may disclose it to:

  • Payment processors (e.g., Stripe) for transaction purposes

  • Legal authorities if required by law or to protect our rights

  • Insurance providers in the event of damage, claim, or emergency

3.6 Cookies and Website Analytics
We may use cookies or analytics tools (e.g., Google Analytics) to improve website functionality and user experience. These tools may collect non-identifiable data such as browser type, operating system, and time spent on pages.

3.7 Access and Correction
You may request access to your personal information or request a correction by contacting us at the email below. We will respond within a reasonable time.

4. Security & Liability

• We take reasonable steps to protect your personal data. However, no internet transmission is 100% secure.

• You use this website at your own risk. We are not liable for any loss or damage caused by your use of the site or the information provided on it.

5. Contact Information

If you have any questions about these Terms & Conditions or Privacy Policy, or wish to make a complaint, please contact us: hiltonsubpenthouse@outlook.com

6. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page and effective immediately upon publication.

Last updated: April 2025