Frequently Asked Questions
For security and verification purposes, we require a valid photo ID to confirm the booking. This helps us protect both you and the property.
No. This is a private residence within the Hilton building, so check-in is arranged directly with us. You’ll receive detailed instructions and meet our team upon arrival.
Yes, complimentary secure private parking is included with your booking.
While we do not offer direct airport transfers, we’re happy to recommend trusted local transport services.
Absolutely. As our guest, you’ll enjoy full access to the resort’s pools, spa, fitness centre, restaurant, café, and garden BBQ areas.
Breakfast is not included. However, the on-site café and restaurant offer delicious breakfast options, or you can prepare your own in the fully equipped kitchen.
The property has four bedrooms: one with a king bed and three with double beds.
Bed configurations are fixed; however, we can offer flexible sleeping arrangements for children or additional guests upon request.
Yes, we can provide a cot and/or highchair. Just click on the Pre-Arrival Store tab to book them early and make sure they’re available.
The property does not have a private pool, however guests have access to both indoor and outdoor pools as part of the resort facilities.
Our cancellation policy varies based on booking dates and season. Please refer to the cancellation terms outlined during your reservation or contact us directly.
To maintain the comfort of all guests and neighbours, parties – including bachelor or bachelorette events – are strictly prohibited. Thank you for respecting this policy.